Shipping policy
Welcome to Gather & Co. LLC. We’re committed to delivering your order as quickly and safely as possible. This Shipping Policy explains our processing times, carrier information, tracking details, and important guidelines that help ensure a smooth delivery experience.
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1. Order Processing Times
Most orders are processed within:
• 1–3 business days for in-stock items
• 2–5 business days for custom, printed, or made-to-order items
Processing times do not include weekends or holidays.
If your order is delayed for any reason, we will reach out to you using the email you provided at checkout.
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2. Shipping Times (U.S. Domestic)
Typical delivery time after processing:
• Standard Shipping: 3–8 business days
• Expedited Shipping: 2–4 business days
• Priority Shipping: 1–3 business days
Shipping times may vary depending on carrier volume and seasonal demand.
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3. Order Tracking
Once your order ships, you will receive a tracking link by email.
Tracking updates may take 24–48 hours to appear after the carrier scans your package.
If you haven’t received tracking after 5 business days, email us at:
📧 support@gatherandcollc.com
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4. Shipping Carriers
We partner with trusted carriers, including:
• USPS
• UPS
• FedEx
• DHL (for international orders)
Gather & Co. LLC does not control carrier delays, weather disruptions, or scanning errors.
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5. Wrong or Incomplete Address
Customers are responsible for entering the correct shipping address.
If an address error causes a delivery issue:
• We cannot refund or replace the order for free.
• If the package is returned to us, we will contact you to reship it (additional shipping fees may apply).
Double-check your address at checkout to avoid delivery problems.
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6. Returned to Sender Packages
If a package is returned to us due to:
• Invalid address
• Failed delivery attempts
• Refusal of delivery
We will contact you to arrange reshipment.
Reshipping fees will apply.
Unclaimed “return to sender” items are held for 14 days before being considered abandoned.
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7. International Shipping (If Enabled)
International orders may be subject to:
• Customs fees
• Import taxes
• Country-specific delays
These charges are not included in your purchase price and must be paid by the customer.
Gather & Co. LLC is not responsible for customs delays or refusals.
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8. Lost, Stolen, or Damaged Packages
If your tracking shows Delivered but you didn’t receive your package:
1. Check with neighbors or your local post office.
2. Verify the address used at checkout was correct.
3. Contact the carrier directly to file a claim.
Once a package is marked “Delivered,” we cannot issue replacements or refunds unless the carrier confirms a loss.
For damaged items, contact us within 7 days with photos:
📧 support@gatherandcollc.com
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9. Holiday or Peak Season Delays
During high-volume periods (Christmas, Black Friday, Mother’s Day, etc.), carriers may require extra time.
Ordering early is recommended.
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10. Questions? We’re Here to Help
If you have questions about your shipping status, tracking, or delivery issues, our support team is ready to help.
📧 support@gatherandcollc.com
⏱ Response Time: 24–48 hours